CRM implementation for the Odeyalka online store

Work in progress

To clarify the client’s wishes, he was asked to fill out a brief, which was then passed to the Outsourcing Team specialists for detailed analysis. For implementation, we chose a CRM system from the Ukrainian development team – KeyCRM. Due to its functionality, characteristics, and appropriate cost, this system perfectly met the client’s needs.

In accordance with the client’s wishes, a commercial offer was prepared, which contained the following points:

1. Integration with Instagram and Rozetka.
2. Importing goods into the CRM system.
3. Setting up order statuses.
4. Customization of customers (display of all customers).
5. Setting up telephony (answering machine “greeting”).
6. Setting up the Analytics section.

After the commercial offer was approved by the client, the Outsourcing Team specialists started setting up the CRM system.

The first step was to connect the Rozetka marketplace and the Instagram social network to the CRM, and set up the appropriate chats, which made it possible to receive and process orders in the CRM system and respond to customers without changing the application.

Ordered goods from the Rozetka marketplace

Dialogue with a customer from Instagram in the CRM system

One of the most important stages of the setup was importing goods into the CRM system.

Importing goods into the CRM system

Order statuses were also set up

Setting up order statuses

Bala configured telephony

Telephony

Do you want to get such a result? Then don’t hesitate to contact us.

We will not only implement CRM in your company, but also customize it and consult you and your employees.